Are you looking to lead and develop the community management strategies and operations for a rapidly scaling well-backed global social platform?
This social technology company has built a strong foundation and is growing their social media community through brand partnerships, subscriptions and ecommerce propositions; the scope for the platform is immense and connects their users worldwide. They are looking for a Lead Community Manager to be responsible for the quality and output of their approach, managing a team and building the operational capability and efficiency to scale the platform globally.
A social-focused tech platform with notable partnerships and considerable scope for expansion focused on generation Z.
Managing a team you will coach and guide staff on best practice, create positive member sentiment around the brand and scale the social platform.
- Establish community management strategies to achieve business objectives
- Ensure global community management teams adhere to strategic and operational processes
- Optimise product performance
- Develop engagement tools alongside product teams
- Create channel approach
- Gamify the programme design
- Establish a mobile-first SEO-optimised approach
- Extend the brand tone of voice into a community management context
- Set KPIs
- Ensure community outreach programmes achieve strategic objectives
- Strategic level community management
- Operational and strategic expertise on global communities or platforms
- Demonstrable experience of building a global community team
- Passion for building healthy, thriving online communities
This is a chance to take an instrumental role in the strategic engagement of a rapidly growing global community with a scaling start-up.