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Lead Community Manager

  • Location

    London, United Kingdom

  • Sector:

    Engagement Marketing

  • Job type:


  • Contact:

    Laurie West

  • Ref:


  • Published:

    about 4 years ago

  • Expiry date:


Are you looking to lead and develop the community management strategies and operations for a rapidly scaling well-backed global social platform?

This social technology company has built a strong foundation and is growing their social media community through brand partnerships, subscriptions and ecommerce propositions; the scope for the platform is immense and connects their users worldwide. They are looking for a Lead Community Manager to be responsible for the quality and output of their approach, managing a team and building the operational capability and efficiency to scale the platform globally.

The Company

A social-focused tech platform with notable partnerships and considerable scope for expansion focused on generation Z.


The Role

Managing a team you will coach and guide staff on best practice, create positive member sentiment around the brand and scale the social platform.


  • Establish community management strategies to achieve business objectives
  • Ensure global community management teams adhere to strategic and operational processes
  • Optimise product performance
  • Develop engagement tools alongside product teams
  • Create channel approach
  • Gamify the programme design
  • Establish a mobile-first SEO-optimised approach
  • Extend the brand tone of voice into a community management context
  • Set KPIs
  • Ensure community outreach programmes achieve strategic objectives

Skills Required

  • Strategic level community management
  • Operational and strategic expertise on global communities or platforms
  • Demonstrable experience of building a global community team
  • Passion for building healthy, thriving online communities

This is a chance to take an instrumental role in the strategic engagement of a rapidly growing global community with a scaling start-up.